primarily an online business and so you may
interact with us via our website and email 24 hours a day, 7 days a week, 365
days of the year.
Our office and warehouse is normally open every
weekday as follows:
Monday-Thursday : 1000-1700
Friday : 1000-1400
We are a small web & email based family-run firm
and, as such, we are often unable to take calls. Email is always best. Send us
firstname.lastname@example.org. We always respond to email and if complex
advice is needed we will call you back if you include your number.
Being an online business we do not have a shop
or showroom, nor do we have a collection point. All our orders are sent out by
courier or Royal Mail.
Closures & Holidays
Our website remains
open 365/24/7 but the office and warehouse
will be closed on the following days:
We are family firm and so on the rare occasions we have a
Details will appear below if we are planning to have one.
We can take
corporate credit/debit card orders by phone only if you are one of the following
types of customer:
We can also supply
these types of customers against an official order (by email, fax or post) and
then send an invoice.
Whilst we can take
telephone orders and payments from private companies and individuals, we only do
so in special cases and when there is a valid technical reason preventing an
order being placed with us online (e.g. our website being 'down' or just not
working properly for some reason).
For security reasons
we prefer private customers to place orders with us online (see
Buying from our Webshop above) because
it is far more secure for all of us.
normally keep good stocks of most of the products
shown on our website.
Our normal shipping policy is as follows:
If you pay for an order online by noon on any weekday we normally send your order
out immediately so you have it in 1-3 working days. We do not send out orders during occasional holiday or other
closures (see Holidays & Closures above). This policy covers
the vast majority of our orders. There would only
be a slight delay if your order came in during a holiday or other closure, or at the same time as other orders for the
same item, and we do not have enough stock to satisfy them all. In such cases, we allocate that stock on strictly first come-first-served
basis by the time and date on your order. We then fulfil the remaining order/s
from the next shipment of that item - usually within a few days. We also try and
notify you by email if this occurs.
We do not
normally deliver on Saturday or Sunday. Why? Because the failure-to-deliver rate by post
and courier services is much higher at weekends. When we did used to offer
weekend deliveries, and the deliverer failed to perform, we found that it was us who got the the blame, not the
service we used. So we prefer not to offer the service at all rather than
disappoint customers and lose them.
Please note that during occasional company
closures (see above) we will deliver in-stock orders placed
during the closure immediately on reopening for business.
Products under warranty - the
products we sell are normally covered by a manufacturer's 12 month warranty.
Sometimes manufacturers even provide 2 years warranties but 12 months is the
minimum length of cover for most. But whatever the manufacturer's warranty,
here at Solid State Sound we extend it to 3 years (see details
warranty cover starts from the date of
invoice. If your product is still under warranty and you think you have a
problem with it, then you should first email us at
giving us your name & address, the date of purchase, our invoice number and
- most importantly - its serial number. We will then either call or email
Products not under warranty - if you are having
trouble with a product that is over 3 years old and no longer covered by
either its manufacturer's standard warranty or our Extended 3-Year Warranty then
please email us and we will advise what to do.
We deliver worldwide and we use
the most appropriate courier service for each individual job depending on what we are
sending you and where we are sending it to.
For small-to-medium sized, low cost items
(typically sub-£150) that will fit in a postal sized padded bag, we
normally use Royal Mail. Goods sent by this method
usually arrive within 1-3 working days.
For larger packages we normally use DPD
Couriers. The majority of UK mainland
parcels sent in this way will arrive the next working day* and be fully
insured by us against loss or damage in transit.
[*Interlink provide a One-Hour Time Window
delivery service. This means you no longer have to wait in all day for a
delivery because we will email you with the tracking number for your
parcel and this will enable you to find out from their website within
which hour your parcel will be delivered.]
delivery charges to MAINLAND UK addresses (see
are as follows...
purchases with a value of up to £500
all purchases with a value of £500.01 or more
• Please remember...
Our charges include the carrier's cost
(postage or courier fee) plus insurance, as well as the cost of the
packaging materials plus the time it takes to administer, prepare and label
Note especially that all our deliveries
are insured. This is important because in our regular checks on what our
competitors charge for delivery they are often using the cheapest and least
secure methods of getting your order to you. And this can mean that if your
order goes missing (or is damaged) in transit you may not be covered and/or
the order will be delayed.
In such cases it often takes a long time
(days, sometimes weeks) to sort the problem out before you actually get the
equipment you have paid for. We know this because customers who have been
'stung' before when buying elsewhere have told us.
So, as with everything else in life, you get what
you pay for. We believe our delivery charges represent excellent value
because you get your order delivered and if it lost or
damaged we normally send you another one immediately, with no quibbles, and
then we make a claim and you don't have to do anything.
That's why our delivery services are
than our competitors.
• Deliveries by courier to UK Highlands &
website is coded to calculate the appropriate delivery charge for a mainland UK address
for any given order placed, even if you are placing the order from a UK
Highlands & Islands address. If your parcel is small enough (e.g. one single
small solid state sound recorder) then this can often be carried by Royal Mail
services at no extra cost. However, if it is a larger parcel that we can only
send by courier to a UK Highlands & Islands address, then we reserve the right
to make a surcharge for this. In such cases we will email you a
separate invoice for the appropriate amount and you may click on a link in that
invoice to make the extra payment. Once this is received we will be able to deliver.
[Summary: our UK Highlands & Islands address surcharge only applies to
courier deliveries of larger parcels. Deliveries of smaller parcels to UK
Highlands & Islands addresses by Royal Mail 1st Class and Royal Mail Special
Delivery services will cost the same as for mainland UK addresses.]
• Delivery to non-UK addresses: Our
website is coded to calculate the appropriate delivery charge for a UK address
for any given order placed, even if you are placing the order from outside the
UK. If you require your order to be delivered to a non-UK address, then we
reserve the right to make a surcharge for this. The amount will depend on where
in the world you want us to make a delivery. In such cases we will email you a
separate invoice for this amount and you may click on a link in that invoice to
make the extra payment. Once this is received we will be able to deliver.
• Please note that, in many cases, small
(lightweight) orders to many EC countries will not incur a surcharge if we send
them by Royal Mail.
Three Year Extended
The majority of the
products we sell come to you with a manufacturer's warranty, or guarantee,
lasting just one year from the date of sale. This is to cover any manufacturing
defects that may result in problems down the line.
Here at Solid State
Sound we feel that this is too short. After all, the product you've bought
from us is surely designed to work properly for longer than this. But will
it? We'd all like to think so.
In case it doesn't,
though, we provide you with a FREE extension to a full three years, thus ensuring you are covered
*Our Extended Warrant
applies to current product only. Should you experience a problem with a device
that is discontinued during the warranty's extension period (years 2 & 3) it
sometimes may not be possible to repair the fault due to spares and parts no
longer being available. In such cases we will be unable to honour the warranty
All prices shown on this
website show our prices including VAT at the standard rate in
force.Click here to
use our VAT Calculator -
this will enable you to deduct the VAT element of
our prices to see how much the price is without VAT.
If you choose to purchase products from our
webshop, regardless of where you are in the world, the prices, as well as shipping costs,
that you will be charged will all include VAT. All
electronically generated invoicing from our webshop and via our merchant
service, PayPal, will show pricing inclusive of VAT. If you are VAT registered,
then naturally you may calculate the VAT element of our price and reclaim it in
the normal way.
If you are purchasing from outside the
UK and the EC then you should not use our webshop or you will be charged UK VAT.
Instead, please contact us
email@example.com with a list of your requirements. We will then confirm
pricing and shipping costs (your exact address is required please) without
UK VAT and then
we will finalize the transaction by sending you a PayPal email invoice, or else by
using our bank details above you may make a bank transfer to us.